Personalising beauty consultations with AI. Say hello to the world’s first AI-powered beauty consultant.
Problem
SK-II needed a way to scale personalised beauty consultations beyond physical stores. Traditional digital solutions couldn't capture the nuanced, personalised experience of consulting with a beauty expert. They needed technology that could understand and respond to individual skincare concerns while maintaining the brand's premium consulting experience.
Solution
We created Yumi, an AI-powered beauty consultant that combines advanced conversational AI with digital human technology. Built using React.js for the frontend interface and Google Cloud Platform for processing, Yumi can engage in natural conversations about skincare.
The system uses sophisticated natural language processing to understand customer concerns and provide personalized recommendations. Soul Machines' Digital People technology gives Yumi a lifelike presence that helps create meaningful connections with users.
Results
Yumi transformed SK-II's ability to provide personalised consultations at scale. Customers can now access expert skincare advice any time, with the AI consultant providing consistent, knowledgeable recommendations across all interactions. The solution demonstrates how AI can successfully replicate and scale traditionally high-touch, personal services while maintaining brand quality.
Technologies
